Effective Date: 20th February 2026

At Kandiprint, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website (www.kandiprint.co.uk) and purchase our products.

1. Who We Are

Kandiprint is the "Data Controller" of the personal information you provide.

Contact Name: Iain Trigg

Email: sales@kandiprint.co.uk

Phone: 07787417251

2. Information We Collect

To fulfill your order, we collect certain information you provide to us, including:

Identity Data: Name and surname.

Contact Data: Email address, phone number, and delivery/billing address.

Transaction Data: Details about the products you have purchased from us.

Technical Data: Your IP address and browser type (collected automatically via cookies to help our site function).

3. How We Use Your Information

We only use your data when the law allows us to. Most commonly, we use it to:

Fulfill your order: Processing your payment and shipping your stickers, mugs, or signs to you.

Communicate: Sending you order updates or responding to your design inquiries.

Legal Obligations: Keeping records for tax and accounting purposes.

Improvement: Using anonymous website analytics (via IONOS) to see which products are popular so we can improve our shop.

4. Data Sharing

We do not sell your data to third parties—ever. We only share your information with essential service providers who help us run our business:

Delivery Services: (e.g., Royal Mail or couriers) so they can deliver your parcel.

Payment Processors: To securely handle your credit card or PayPal transactions.

Website Hosting: Our platform provider (IONOS) to keep the site running.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (usually 6 years for UK tax records).

6. Your Rights

Under UK GDPR, you have the following rights:

Access: You can request a copy of the data we hold about you.

Correction: You can ask us to fix any incorrect information.

Erasure: You can ask us to delete your data (the "right to be forgotten").

Object: You can opt-out of any marketing emails at any time.

To exercise these rights, please email us at sales@kandiprint.co.uk.

7. Cookies

Our website uses cookies to provide a better shopping experience and analyze site traffic. You can manage your cookie preferences through the pop-up banner on our homepage or via your browser settings.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date."